APPOINTMENT POLICY
At Dragon Nails, walk-ins are welcome upon availability. Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled.
Please let us know if you have any health conditions (e.g. allergies or injuries) or pregnant when making an appointment with us.
Diabetes Client: Please inform our front desk prior to the appointment. Also, please inform the technician again if you are diabetic, have a peripheral vascular disease or are taking any blood-thinning medication. So we provide our service with extra cautious care. NO CUTTING SERVICES, CALLUSES TREATMENT ARE ALLOWED.
You should not shave your legs at least 24 hours before the pedicure appointment . Do not have a pedicure if you have open sores or cuts on your legs. Please inform the nails technician prior to your services to make sure they know not to provide additional services on your legs.
Services should not be done if there is an infection (fungus, mold), communicable disease (athlete’s foot, eczema) or other unhealthy condition present.
While a nail salon might not have given you an ingrown toenail, we definitely won’t be able to treat one. If you have an ingrown toenail, you should be seen by a licensed podiatrist before any more trips to the salon. Only a licensed podiatrist will be able to give you the best advice for moving forward with treatment. Please let us know about your problems prior to booking any appointments.
If an accidental cut should occur, the technician must follow the blood spill procedure in their first aid kit.

PROHIBITION
The performance of services of any kind on a client who has an infectious or contagious disease that presents a hazard to others;
The performance of services of any kind by a licensee or registrant who has an infectious or contagious disease that presents a hazard to clients:
The performance of services of any kind upon the surface of a client’s skin, scalp, or nail where the skin, scalp, or nail is inflamed or where a skin infection or eruption is present unless authorized by a physician or podiatrist.
The removal of corns, calluses, or other growths of the skin, such as warts, by cutting. It is very important to have a good understanding of what calluses are and how to get them treated. “Corns and calluses are NOT soft tissue problems and there is no “root” to be removed. No matter how much they are cut down or debrided, they will return. Painful corns and calluses are the result of abnormal position of the underlying bone. Often hammertoes become painful because a bursal sac will develop between the bone and corn or callus.The bursal sac can be treated with injections and anti-inflammatory medications. If this relieves the symptoms then surgery can be delayed. If these treatments fail, then structural correction of the hammertoe is recommended by your physician.”

CANCELLATION POLICY
In the event that you are running late or cannot keep your appointment, please give us a courtesy call in advance. So that we may re-schedule your appointment.
We understand there is an emergency in our lives and sometime we can’t keep up with the appointment. However, if you keep playing no-show with your appointment or if you repeatedly cancel appointments without proper notice, we reserve the right to ask you a non-refundable deposit to secure your next appointment. Or you can always walk-ins.

CHILD SAFETY POLICY
We love to do children’s nails! However, unattended children in the salon are disruptive and dangerous. Due to hazardous chemicals, products, and implements within the salon environment, the products that are harmful if ingested or applied to unprotected skin. If you have children who are not receiving nail services, please refrain from bringing small children to your appointment! ALWAYS supervised your child after they received the service.

GIFT CERTIFICATE POLICY
Dragon Nails’ Gift Certificate is available for purchase.
Gift Certificates cannot be redeemed for cash, exchange. Gift Certificate is NON-Refundable once it issued.
Gift Certificates must be presented at the time of service.
Gift Certificate is to be treated as cash and is therefore not redeemable if lost or stolen.

PAYMENT POLICY
Payment is expected at the time of service. You are responsible to pay in full. We reserve the right to change prices and services at any time without notification.
We accept CASH, Visa, Master credit cards for your convenience.
We don’t accept personal checks or money orders.
NO REFUND is given after the service has been rendered.
Please ensure you have a payment with you before you arrive for services. If you are not satisfied with your nails, we will fix them for you at no additional cost.
If you leave the salon without paying, we will contact the police and prosecute theft of service to the fullest extent of the law.

PET POLICY
Pets are adorable, but for their safety, please leave them at home when you come in. ONLY service pet is allowed in the salon.

SATISFACTION POLICY
Enhancements are a semi-permanent light-cured nail product designed to last on your nails for an indefinite time period when appropriately maintained. Maintenance on these services should be conducted every 2 to 3 weeks!
Nail Enhancements are NOT indestructible, and you can experience complications after service including lifting, breakage and other issues. Due to this, Dragon Nails salon provides a 5-days guarantee period from your service date in which you may schedule to return to the salon to have repairs done free of charge! However, it is at Dragon Nails discretion! If we feel that your product breakdown was not caused by an error in application, chemistry error, or exceeds normal wear and tear you will be charged for the nail repair service! Any additional repairs required outside of the 5-day time frame will be subject to an additional charge of $10 and up.
Gel Polish – often referred to as *Shellac* – is a light-cured polish product that may last a duration of 2-3 weeks depending on several factors specific to the client including client lifestyle, client health, and following of maintenance instructions. Due to this, Dragon Nails provides a 5-day guarantee period, in which if you experience any of these issues you may return to the salon to have a repair done FREE of charge. However, it is at Dragon Nails salon discretion! If we feel that your product breakdown was not caused by an error in the application and exceeds normal wear and tear you will be charged for the nail repair service!
No warranty for regular nail polish. We do not guarantee the longevity of ANY regular polish product once your appointment has been completed due to the various factors explained above the formulation and manufacturer’s instructions on regular nail polish.

SERVICE REFUSAL POLICY
Dragon Nails Reserves the Right to Refuse Service. Under federal anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. We reserve the right to refuse service or turn away customers to protect their patrons and business.
In general, refusal of service is justified in cases where a customer’s presence interferes with the safety and well-being of other patrons and the establishment itself. The most basic examples of this include patrons who are unreasonably rowdy, patrons lacking adequate hygiene, rude, impolite or bring threat to the salon, and those accompanied by large groups of non-customers.
Please understand that as licensed nail technicians, we foremost offer essential nail care and beauty upgrades within Maryland State Board law and regulations. This includes cleaning and maintaining the cuticles, trimming and shaping nails, and any necessary care for the skin and nail bed.
State Board says: No razor-edged tool or other device can be used to remove calluses. Callus removal should not be performed by a nail technician, but rather a qualified medical professional.
As nail techs, our license limits us to servicing healthy nails. It’s against the law for us to diagnose or treat any condition, even if we believe we know what a client needs. We refuse to serve you due to:
The client is with ill health conditions that we suspect may be contagious or we fear that could be further harmed by our services.
If there are any fungus or infections present in the treatment area. This is a safety issue because if the technician is to provide services to you we could spread the infection or inflame it.
Reschedule your appointment if the following conditions are present on the treatment area: open cuts, sores, fungus and contagious diseases.

SURVEILLANCE POLICY
For your safety, and our staffs, Dragon Nails premises are monitored with digital video surveillance 24/7.

TARDINESS
Scheduled appointments have a 10 minute grace period to allow for traffic snarls or parking difficulties. If you anticipate that you will be late later than 10 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.

DISCLAIMERS
WE ARE NOT RESPONSIBLE FOR YOUR LOST OR DAMAGED CELL PHONE OR PERSONAL BELONGINGS.

MAINTENANCE & WARRANTY & GUARANTEE POLICY
1. Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions. We recommend nail enhancements or refills every 2 -3 weeks.
The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 2 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.

2. You need to visit your nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.

3. You are paying for the artist’s time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 48 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of application or product. Any concerns addressed after 48 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

4. Warranty: The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
   a. The customer has the (artificial) nails serviced by another nail shop.
   b. The customer works without gloves with harsh chemicals.
   c. The customer has the artificial nails bitten or intentionally aborted.
   d. The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
   e. The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
   f. The customer neglects the advised to seek medical help.
   g. The customer did not use the products according to the instructions.

5. Complaints
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. (Salon Name) must give the complainant adequate response within 3 working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again.